This month our Engineer Spotlight is focused on Servicing Engineer Warren Foskett, who has become a big hit with our regular servicing clients.
Warren has worked for the company for seven years and has cemented a reputation of always going the extra mile for every customer. His friendly manner has led to excellent testimonials on our customer feedback page Feefo, which continually impacts our 100% service rating.
“We’re very impressed with your colleague Warren who has just finished servicing our air conditioning units… he really is, the politest and most considerate man I’ve met in years. So professional, an absolute credit to your firm.” – Stuart Freestone from Freestone Creative
“Being polite and friendly accounts for a lot when you start a project, I always make sure the client knows what work is being completed that day and if there’s any questions they can ask me. Building a rapport with the customer could result in repeat business which is good news for everyone. I do my best to leave a good impression so they’ll use the company again.”
From heating and air conditioning to plumbing and electrical, Warren has several years’ experience working in various roles, which is invaluable to 361 Degrees. Not only this, he understands the importance of customer service when representing the company on the job.
“The project I worked on in Warwick was unlike any other we had done before, I know we saved them a lot of money and the job was completed on time which the client appreciated. We had a good team and the design definitely showed the knowledge and skill behind it.”
We’re pleased Warren had the opportunity to work on one of biggest projects to date. The job was a design and installation of an air conditioning system at a head office for a leading motor manufacturing company. This project saved the client a staggering £500,000 as 361 Degrees delivered the best value quote out of all their tenders. And again we received some absolutely fantastic feedback from the client…
“I felt it necessary to let you know about the guys working in the IT offices and meeting rooms area installing the air conditioning.
They are a really great bunch of guys – we understand that with doing what they are doing, there will be some mess, and we can live with that (although we moan!) – but the way they have conducted themselves, always working with minimal disruption to ourselves, their manners and courteousness have been exemplary; some of the politest people we have had in the building.”
A degree further
Our engineers are a prime example of how we go a degree further for our customers, leaving an impression which is memorable and giving the company it’s competitive advantage.
These types of testimonials motivate us to be the best mechanical service consultants in the business. Delivering energy efficient systems at a fair price with a smile.
To see more of our testimonials, you can visit our Feefo page.